FAQs

Welcome to the Goodeedz Collections Frequently Asked Questions page. Here, we aim to provide you with detailed answers to some of the most common inquiries regarding our collections and services. If you have a question that isn’t covered here, please feel free to contact us directly.

What is Goodeedz Collections?

Goodeedz Collections is a curated selection of ethically produced and environmentally sustainable products. Our mission is to provide high-quality goods that not only meet the needs of our customers but also support fair trade practices and eco-friendly production methods.

How do I place an order?

To place an order with Goodeedz Collections:

Browse our catalog: Explore our diverse range of products on our website.
Select items: Choose the items you wish to purchase and add them to your cart.
Checkout: Follow the checkout process and provide the necessary shipping and payment information.
Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.

What payment methods do you accept?

We accept a variety of payment methods to ensure a seamless shopping experience, including:

Cash On Delivery: N/A
Mobile Money : Airtel Money & MTN Mobile Money
Bank Transfer: Direct transfer for larger transactions

How long does shipping take?

Shipping times vary based on your location and the chosen shipping method. Generally, you can expect:

Standard Shipping: Same Day Delivery
Express Shipping: Same Day Delivery

International shipping times may vary. Please refer to our shipping policy for more details.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on our website or the carrier’s tracking portal.

What is your return policy?

Our return policy allows you to return items within 30 days of receipt for a full refund or exchange, provided they are in their original condition. To initiate a return, contact our customer service team for assistance.

Do you offer upcountry delivery?

Yes, we offer upcountry delivery to all regions. Delivery rates and times will vary based on the destination, Package size, Bus transportation company.

How can I contact customer service?

If you need further assistance, our friendly customer service team is here to help. You can reach us through: