Refund and Return Policy

Effective Date: 1/12/2025

At Goodeedz we want you to be fully satisfied with your purchase. This Refund and Return Policy explains your rights and the process for returning products and receiving refunds.

1. Returns Eligibility

1.1 You can request a return within 5 days of receiving your order.
1.2 To be eligible for a return, your item must:

• Be unused, in the same condition as received
• Be in the original packaging
• Include all accessories, manuals, and documentation

1.3 Certain products may not be eligible for return, including:

• Perishable goods
• Customized or personalized items
• Digital products or downloadable content

2. How to Request a Return

2.1 Contact our customer support at:

• Email: goodeedzco@gmail.com
• Phone: 0755059465

2.2 Provide the following information:

• Order number
• Product(s) to return
• Reason for return

2.3 We will review your request and provide return instructions.

3. Shipping for Returns

3.1 Customers are responsible for return shipping costs, unless the product is damaged, defective, or incorrect.
3.2 Use a trackable shipping method to ensure your returned item reaches us safely.

4. Refunds

4.1 Once we receive and inspect the returned product, we will notify you of the refund approval.
4.2 Approved refunds will be processed to your original payment method within 5 business days.
4.3 Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

5.1 Exchanges are possible if the product is defective or damaged.
5.2 Contact our customer support with your order details to arrange an exchange.

6. Damaged or Incorrect Items

6.1 If you receive a defective, damaged, or incorrect item, contact us immediately.
6.2 We will provide a replacement or full refund at no extra cost.

7. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: goodeedzco@gmail.com
Phone: 0755059465
Website: www.goodeedzcollections.com