At Goodeedz Collections, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned and refunds issued.
Returns
We accept returns within 7 days from the date of delivery.
To be eligible for a return:
• The item must be unused, uninstalled, and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required
Products that show signs of misuse, damage caused after delivery, or missing accessories may not qualify for a return.
Non-Returnable Items
The following items are not eligible for return:
• Clearance or discounted items
• Customized or special-order productsItems damaged due to incorrect installation or improper handling
• Consumable or perishable goods (if applicable)
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds will be processed within 5–10 business days
• Refunds will be issued using the original payment method or store credit, depending on the transaction type
• Shipping fees are non-refundable unless the return is due to our error
Exchanges
We replace items only if they are defective, damaged on arrival, or incorrect.If you need an exchange, please contact us within 48 hours of delivery.
Return Shipping
• Customers are responsible for return shipping costs unless the item was defective or incorrect
• We recommend using a trackable shipping service
• Goodeedz Collections is not responsible for lost return shipments
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
• Contact us within 48 hours of delivery
• Provide clear photos or videos of the issue
• We will arrange a replacement or refund after verification
Contact Us
For all return and refund inquiries, please contact us through our website or customer support channels before sending any item back.
Policy Updates
Goodeedz Collections reserves the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon posting on this page.
